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Terms and Conditions

Terms and Conditions

Gift Certificates

Gift certificates are generated using the gift certificate page where the name of the sender and recipient is requested together with a short message and the value of the certificate.

Once the form is completed the certificate is added to the shopping basket and is paid for as any other product from the store.

Once purchased the certificate will be emailed to the recipient. (or emailed to the purchaser if you wish to include it in your own card to send)

A gift certificate consists of a unique code that can be redeemed during the checkout process on the store. 

 

Discounts

Any discounts based on amount spent are applied to the basket total before delivery charges

Gift certificates are not eligable for discounts.

 

Guarantee

All our plants are true to name and leave the nursery in prime condition; provided the plants are treated as described in our plant list then they will continue to thrive.  We cannot accept responsibility for any problems with the performance of plants after you have accepted delivery as their subsequent treatment is beyond our control.  In the event of any problems please contact us for advice.

 

Loss or Damage

Please notify us as soon as possible in the event of non receipt, damage or general dissatisfaction with your order. If you are requesting replacements or a refund, please return the items to us in their original packaging within 7 days of receipt.  Our liability is limited to the replacement of items or a refund of the price paid. We will not refund delivery charges

We only deliver within the UK

 

Cancellation of order

Placed orders may be cancelled prior to dispatch. A refund will be issued less a 20% handling and adminstration charge.

 

Substitution

In the event of any plant you require becoming out of stock due to exceptional demand a similar item of at least equal value will be substituted, failing instruction to the contrary.  Plants may be sent as bare root plants if plugs are not available.

 

Delivery

Please see the IMPORTANT DELIVERY INFORMATION  page for our delivery terms

 

Payment

We have the facilities for payment by credit card on our on-line shop.
For orders by post we can only accept payment by Cheque or Postal Orders (made payable to PuddlePlants)
We can also take credit/debit card payments over the phone.

 

Complaints

If you have any cause to complain, please do so to us! This will give us the chance to correct any problems.

 

Hours of business

Monday to Friday 9am to 5pm

Outside these hours, the phone diverts direct to voicemail, please feel free to leave a message and we will contact you as soon as we can.

 

Unfortunately we are unable to receive visitors to the nursery.

 

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Gift Certificates


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