Customer Comments

Here are some of the comments that Puddleplants has received from customers.

All are genuine unsolicited and are not edited or changed in any way.
Hi David,

That’s great, thank you again for all the help and advice. I will send you some before and after photos once planted and again next spring!

Best regards,
Hannah
7 October 2019
Hi, just wanted to say thanks for my plants. Lovely variety and really good quality, strong and healthy plants- very impressed. Getting all the kit together was really useful as well.

Many thanks
Penny

6 October 2019
Delivered and planted! New pond up and running (and a frog has already moved in). Many thanks. Lisa

3 October 2019
Just unpacked. I am very very happy lady :)
Rachel
24 September 2019
Hi
Just wanted to thank you for the plants they were well packaged and in excellent order.
Ordinarily I would use an online wholesaler for larger ponds. As I can justify buying multiple plants of the same variety but have struggled to find an online company that I am happy with for the smaller ponds.
So I hope to be able to use you in the future.
Kind regards
James Donnelly
Ponds4Wildlife

12 September 2019
Hi David Thank you for the advice on the spearwort, which I’ll try and hope that it will be OK next year. I appreciate you refunding the cost too.

Many thanks for a quick and helpful response.

Kind regards
Sarah
28 August 2019
Hi there, the two Greater Spearworts in my order are very unhealthy and look like they have a disease. They are virtually dead. New growth is trying to emerge but seems to discolour and rot very fast and they don't look like they can keep going much longer. The rest of the plants are thriving and I'm really happy with them but these never did, so I am guessing it isn't something in my pond. Please could you advise whether you can send replacements/refund, etc? Thank you very much.
Sarah
27 August 2019
Thanks Sonia for your help and advice. The plants I got from you are looking healthy and spreading nicely. Hope to get frogs and newts next year. Rosalind
23 August 2019
Hi Sonia,

Happy to go with whatever you recommend so long as is native. And as colourful as possible and good for frogs/newts! I do quite like water violet.

What do I do with the previous order ? Do you just amend it and charge me /refund difference , or do you refund the whole thing and I start again?

Thank you so much, what incredible service.

Chris
22 August 2019
Hi David,

Delivery arrived today, very happy with the quality of plants and communications from yourselves. Thank you very much!

Many thanks,

Ellie (National Trust)
21 August 2019
Dear Puddle Plants,

My plants have arrived and are about to go straight into the pond.
Many thanks from an excited new pond owner.
Regards Lynda
14 August 2019
Hi David

Many thanks for your kind gesture - simply refunding the postage/carriage charge would have been sufficient - but I salute your 'customer care/service' ethos!!

Both of the large emerging flower buds did (unsurprisingly) die off before reaching the surface to mature - however a 3rd bud is starting to appear at the crown and 2 new leaves have also started to grow (yet to break surface) - so it looks as if things will be OK even after its rather inauspicious start in life!

Once again this 'unfortunate event' was brought to your attention for no other reason than drawing your attention to a (apparently) rather uncaring courier firm - that you may want to look more closely at if they want your continued business; even if this is out of control once you have entrusted the plants to them!

These events have not sullied my opinion of your company in any way - the quality of your plants is exceptional, compared to other aquatic plant companies that I have previously done business with - and there are many!

Consequently we will definitely be doing business again in the future.

Kind regards

Mark
9 August 2019
Dear Sonia

We received our order this morning - all the plants were in 'tip top'condition and all have now been duly consigned to the depths!

Thank you so much for all the advice and help - which I have followed to the best of my ability and skill!!

Best wishes

Adrian
6 August 2019
Thanks everything arrived and everything planted!! Phew! The lady is so pleased. Please take the £37.77 from my card or do I need to call you to do this? If so it will have to be tomorrow if that’s ok?
In meantime thanks for all the help and all the plants/materials were spot on-good dealing with you-sure you’ll hear from us again soon,
Cheers Jane
2 August 2019
I would just like to say how pleased I was with the way the plants had been packed and protected, all arrived safely without any damage. Great selection of wildlife plants which are now planted up in my new wildlife pond.

Thanks
Robin
31 July 2019
Received the plants today, they look lovely and just what I needed. Thanks for all your help.
Regards
Rie
30 July 2019
Wow,

Received today!

Brilliant service, thanks so much.

Natalie
25 July 2019
Just received the plants I ordered and wanted to let you know how impressed I am.
They were obviously packaged with a lot of care, and arrived in perfect condition. Each plant is very obviously healthy and thriving, and will shortly have pride of place in and around my pond.
Thankyou
Pascal Jordan
24 July 2019
Hi David,
Thanks for sorting this out for me. The plants arrived today. They were really well packaged and in excellent condition despite the hit weather.
I look forward to enjoying them thanks to the clear instructions - and trying to convince my husband they've always been there!
Much appreciated!
Jo
24 July 2019
Hi Sonia,
Boxes came a bit battered but the plants are fabulous .Planted them tonight.
A great business i wish you every success.
Best regards
Rob
18 July 2019
Order has been received this morning. Thank you for your prompt replies and prompt delivery excellent service

Jackie Heap
3 July 2019
My order arrived beautifully packed a couple of days ago. The plants are superb and already looking great in my pond. Thank you so much for the great service and truly outstanding product..

Mel Foster
28 June 2019
another order from you and yet again great quality plants - delivered looking fresh and in great condition and the timed delivery Thanks.

Lyn McLay Kidd
27 June 2019
Hi David,

Just to say that the plants arrived in excellent order today - really nice specimens and the added bonus of one flower and numerous buds!

Thank you.
Di
6 June 2019
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