Customer Comments

Here are some of the comments that Puddleplants has received from customers.

All are genuine unsolicited and are not edited or changed in any way.
Hi David

Many thanks for your kind gesture - simply refunding the postage/carriage charge would have been sufficient - but I salute your 'customer care/service' ethos!!

Both of the large emerging flower buds did (unsurprisingly) die off before reaching the surface to mature - however a 3rd bud is starting to appear at the crown and 2 new leaves have also started to grow (yet to break surface) - so it looks as if things will be OK even after its rather inauspicious start in life!

Once again this 'unfortunate event' was brought to your attention for no other reason than drawing your attention to a (apparently) rather uncaring courier firm - that you may want to look more closely at if they want your continued business; even if this is out of control once you have entrusted the plants to them!

These events have not sullied my opinion of your company in any way - the quality of your plants is exceptional, compared to other aquatic plant companies that I have previously done business with - and there are many!

Consequently we will definitely be doing business again in the future.

Kind regards

9 August 2019
Dear Sonia

We received our order this morning - all the plants were in 'tip top'condition and all have now been duly consigned to the depths!

Thank you so much for all the advice and help - which I have followed to the best of my ability and skill!!

Best wishes

6 August 2019
Thanks everything arrived and everything planted!! Phew! The lady is so pleased. Please take the £37.77 from my card or do I need to call you to do this? If so it will have to be tomorrow if that’s ok?
In meantime thanks for all the help and all the plants/materials were spot on-good dealing with you-sure you’ll hear from us again soon,
Cheers Jane
2 August 2019
I would just like to say how pleased I was with the way the plants had been packed and protected, all arrived safely without any damage. Great selection of wildlife plants which are now planted up in my new wildlife pond.

31 July 2019
Received the plants today, they look lovely and just what I needed. Thanks for all your help.
30 July 2019

Received today!

Brilliant service, thanks so much.

25 July 2019
Just received the plants I ordered and wanted to let you know how impressed I am.
They were obviously packaged with a lot of care, and arrived in perfect condition. Each plant is very obviously healthy and thriving, and will shortly have pride of place in and around my pond.
Pascal Jordan
24 July 2019
Hi David,
Thanks for sorting this out for me. The plants arrived today. They were really well packaged and in excellent condition despite the hit weather.
I look forward to enjoying them thanks to the clear instructions - and trying to convince my husband they've always been there!
Much appreciated!
24 July 2019
Hi Sonia,
Boxes came a bit battered but the plants are fabulous .Planted them tonight.
A great business i wish you every success.
Best regards
18 July 2019
Order has been received this morning. Thank you for your prompt replies and prompt delivery excellent service

Jackie Heap
3 July 2019
My order arrived beautifully packed a couple of days ago. The plants are superb and already looking great in my pond. Thank you so much for the great service and truly outstanding product..

Mel Foster
28 June 2019
another order from you and yet again great quality plants - delivered looking fresh and in great condition and the timed delivery Thanks.

Lyn McLay Kidd
27 June 2019
Hi David,

Just to say that the plants arrived in excellent order today - really nice specimens and the added bonus of one flower and numerous buds!

Thank you.
6 June 2019
Thank you received on time this morning and well packed will put a comment on my fb gardening club page .

6 June 2019
Thank you so much for my lovely plants. They were lovingly packed and even more so unpacked. I am delighted with them, great quality and the courier firm obviously treat the parcels with care too. How refreshing!

My friends and sister recommended you and now I see why. I will never look at another nursery or website again for my water plants.

Kindest and happy regards, me : )

5 June 2019
Hi Sonia.
Plants arrived.
Expectations exceed by a fair margin.
Give my thanks to all concerned.
Yours sincerely
Adam Sparks.

4 June 2019
Many thanks plants received and a lovely mix

24 May 2019
Plants arrived yesterday in fantastic condition.

Many thanks

24 May 2019
Hi Sonia

Just want to say thank you, the plants all arrived safely and are now planted up in the pond. Been very impressed with the service and quality of the plants hope to do business with you again in the future.

24 May 2019
Hi Sonia,

Yes the parcel's now been delivered and the plants look lovely and healthy, thank you for your help

Best wishes
23 May 2019
Hello Sonia,

I’d just like to say that the plants have been great. Can you recommend any native evergreen creeping plants for the edges within the water as I want it to cover the liner as the water level drops? Anything similar to brook lime which has good coverage.


21 May 2019
Just to say Thank you,
As with my orders in the past, the plant arrived yesterday in good order and in beautiful condition.
Have a good summer
18 May 2019
Safely received - really nice plants, great size and very healthy looking - very happy with them.

15 May 2019
Hi Sonia
Thanks for your message . The plants have arrived safely!
15 May 2019
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