Customer Comments

Here are some of the comments that Puddleplants has received from customers.

All are genuine unsolicited and are not edited or changed in any way.
Hi Sonia & David

Thank you for providing such a brilliant service! My products arrived well ahead of schedule on Thursday morning and everything was in perfect condition!
Also really appreciate your advice regarding splitting my irises.

Kindest regards


23 February 2019
Great, thanks, I’ve just paid it. Thanks for much for the excellent service, we’re very excited about our new wildlife garden!.

Best wishes,
20 February 2019
Dear David,

Thank you for the excellent service you have provided both via telephone contact and by email.
Our order of plants arrived on time as promised and appear to be in a good healthy condition.
Once again many thanks for your customer service.

We would have no hesitation in recommending you to others.

Mary Curtin (Mrs)
26 October 2018
Very speedy delivery, plants in top condition and now in pond where they will hopefully thrive. Many thanks.

25 October 2018
To all at Puddle Plants

Thank you for your help and advice. My plants arrived this morning before 9am!
I have been to my U3A Spanish class, bought some food and just planted the "puddle"
plants. They look really good and thank you for a first class service.

All I want now is the wildlife!

Kind Regards,

Joan Tyndall
9 October 2018
Dear sir madam.
I received my plant order today [Friday morning] I would like to thankyou for your excellent service.
The plants were superbly packed & arrived in marvellous condition.
I will not hesitate to purchase more items from you in the future.

Yours faithfully
Mr N B Wilson
5 October 2018
Thank you.
You have been so helpful to someone new to this.

Kind Regards
1 October 2018
Dear Sonia,
Just to say thank you for the very prompt delivery and the careful packing of my order yesterday; the plants were in my little wildlife pond within hours. If I need anything else for the pond, you will be my first choice. Very best wishes,

Wendy Bolt
26 September 2018
Dear Sonia,

Plants arrived safely Tuesday PM and were in the pond by 7pm!!
They look very well grown plants, we are delighted with them. The pond looks more clothed already, hopefully the wildlife will enjoy their new abodes.

Many thanks,


19 September 2018
Dear Sonia,

Our little pond is now planted up and looking lovely. The marsh marigold and the forget me not are flowering and the water is beautifully clear with the pond snails.

Thank you so much. You have made the whole experience so enjoyable.

Have a lovely weekend.

Kind regards

7 September 2018

Just to confirm everything has arrived safely in excellent condition, many thanks, Vicky

31 August 2018
Hi David
Thanks for taking so much care over my order. I shall have to go back on your site and order some more plants for the garden now!
So appreciate the excellent service.
Kind regards,

28 August 2018
Hi Sonia,
Everything has arrived safely and the plants have survived the journey well and look really good.
Thank you for the snails! And again, many thanks for all your help in sorting this out for us. We will be planting up this weekend.

With best wishes

26 August 2018
Just received my order of bog plants from you. Thankyou for your prompt delivery, the plants are well established and are extremely healthy.

21 August 2018
Hi David

Just a quick update - the plants all arrived yesterday afternoon (all in fine order) and I have just finished getting everything planted. What service!

Many thanks!


9 August 2018
Hi Dave and Sonia,
Plants safely received yesterday and in place for event today. They are brilliant and exactly what I was looking for. I will transfer the money over today.
Thanks again for your help on this. We will recommend you to as many people as possible at the event.
Have a good weekend,
Andy Gunn,
Wild Oxford Project Officer
Berks, Bucks and Oxon Wildlife Trust

2 August 2018
I just wanted to say a big Thank you for the two miniature water lilies we bought from you in the spring. They have become well established in their respective half barrels and we have been enjoying flowers since the end of June. The 'Red Ellisiana' in particular has been fantastic, sending up one bud after another and today there are 5 buds at various stages! Best wishes, Anne

29 July 2018
Hi, just received the 3 water lilies as ordered - just a quick thankyou - the plants were perfect in every way and very well packaged for their journey.
Again many thanks.

26 July 2018

Thank you very much for the tips on pot size, this was very useful, as were the full planting instructions from your previous email. You have supplied me with all the
information someone like me, doing their first pond needs

I would just like to say how pleased I am. The plants are lovely, well looked after and bigger than I was expecting, There was plenty of soil and gravel to plant them all
up, and the right amount of good quality baskets.

If I need any more plants, I will definitely use you again, and would highly recommend you to anyone else who needs pond plants, and I reckon my newts will be very
happy with their new environment

Many Thanks


4 July 2018
Back in September we set up our wildlife pond and plants purchased from you.
Today we found our first resident frog and are so excited!
It is a fabulous addition to the garden.
Thank you so much xxxxx
25 June 2018
Thank you for planting instructions, I have followed them to the letter.
It really helped me as I have never planted a pond before.
I'm looking forward to seeing it thrive and hope the frog in my garden (which I haven't seen for a while) will enjoy it.
Last year and the year before we had three baby frogs and as there is no water in my garden thought it was time to change that.
Many thanks
22 June 2018
Hi David
It's a year since we were last in contact and I am delighted with how our pond and plants are developing. I've attached an iffy photo of the thriving bog bean and mats to show you!
The pond mats which I hung from the side (because we didn't have enough ledges for marginal plants) have really come on a treat and I want to put three more in and fill them with the same assortment we had last time (forget me nots, flag irises etc).
In addition I'd like another Water Hawthorn please.
I look forward to hearing from you.
Kind regards
22 June 2018
Hi David - thought I would update you ! Thanks for the advice last year,
patience has finally been rewarded and for the first time I have a flower!
(see attachment...)
Thanks again
21 June 2018
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