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Dear Sonia We received our order this morning - all the plants were in 'tip top'condition and all have now been duly consigned to the depths! Thank you so much for all the advice and help - which I have followed to the best of my ability and skill!! Best wishes Adrian - 6 August 2019
Dear Sonia Thank youfor supplying such lovely pond plants to the Wildlife Trust pop-up garden! They looked great and hopefully inspired lots of people. Rose - 30 September 2017
Hello, Just to let you know my order has arrived and I am delighted with it, all plants good and healthy and now in the pond. Thank you so much I will definitely order from you again and also recommend. With kind regards, Dawn Kane - 21 August 2020
Thanks David, Great, now I have a plan! Will wait til spring so I can give everything the best start and have time to research alternatives to plastic baskets if possible to find. Looking into some floating planters someone has told me about too. Will be back to you with my order next year definitely and happy to recommend your company to anyone. Sara - 23 September 2020
Hi David, Great news! These finally arrived and they still look healthy. Thank you again and wishing you a safe and happy Christmas. Best, Warwick - 24 December 2020
Thanks everything arrived and everything planted!! Phew! The lady is so pleased. Please take the £37.77 from my card or do I need to call you to do this? If so it will have to be tomorrow if that’s ok? In meantime thanks for all the help and all the plants/materials were spot on-good dealing with you-sure you’ll hear from us again soon, Cheers Jane - 2 August 2019
Dear David Order happily received and plants installed. Vanity has me adding a photo of the result. Have pointed out there is plenty of room on the marginal shelves but the retirement budget holder has responded with one of her occasional silences. So more next year. Meanwhile we are thrilled. Thank you again for all your help . Regards . Keith - 7 September 2017
Thanks Sonia for your help and advice. The plants I got from you are looking healthy and spreading nicely. Hope to get frogs and newts next year. Rosalind Leivesley - 23 August 2020
Just unpacked. I am a very happy lady 🙂 Rachel Kemp - 24 September 2020
Thanks David I will definitely use puddle plants in the future. Your customer care is second to none. Claire Hollingsworth - 5 January 2021
All plants received safely Sonia. Thank you to you and David for all your help. Best wishes, Rachel Brant - 6 August 2020
I would just like to say how pleased I was with the way the plants had been packed and protected, all arrived safely without any damage. Great selection of wildlife plants which are now planted up in my new wildlife pond. Thanks Robin - 31 July 2019
Hi Plants arrived and all look fab. Thanks Lyn Landscape Officer/Architect - 5 September 2017
Dear David, First, the plants you sent for our Equine Pond -made out of our defunct (doughnut) equine swimming pool - have been a great success. Thank you and Sonia so much for your help. For your info I am attaching a photo. Best, Toby Greenbury - 25 August 2020
Thank you for the lovely plants I ordered. They arrived in perfect condition and are thriving in my garden. When it's been hot just made sure to keep their roots wet. now Autumn is hare won't have to worry about that. They have doubled their size since planting. Quality plants and quality service. Thank you. Christine Fereday - 24 September 2020
Hi David,Thanks for your email and confirmation of refund, it is appreciated given the circumstances. Fingers crossed it will be good news regarding them later in the year. The box was partially flattened and looked either squashed or trod on at some pointThanks - Adam Gregory 14 January 2021
I thought you might like to see the first flower on the waterlilly planted in just 30cm of water. Fingers crossed that it goes from strength to strength over the coming seasons. Thanks once again for all your advice and support. Kind regards, Ann Stevenson - 8 August 2020
Received the plants today, they look lovely and just what I needed. Thanks for all your help. Regards Rie - 30 July 2019
Whoop!! The parcels have just arrived!Thank you for your really helpful email. It’s made me feel more confident about getting these babies safely into their cots and into the pond. Fingers crossed 🤞. I’m very glad my friend recommended you - her name is Janice Harris (I think), from Leamington Spa, which is the next town. She has a USA accent - maybe you remember her.I’ll let you know how we get on with the planting up.Many thanks - Wendy Phillips 22 January 2021
Hi Sonia, Many thanks for your email. I can confirm the plants arrived last Thursday and are now enjoying life in my little pond. They are looking great! Kind regards, Sue Coathup - 26 August 2020
Thank you for taking the time to call and check on delivery of our order. We have received everything. For some reason one of the boxes arrived separately a day later but everything arrived safe and sound. Delighted with the plants and the pond socks are marvelous, much better than pots. Thank you. Christine Barve - 1 October 2020
Wow, Received today! Brilliant service, thanks so much. Natalie 25 July 2019
Plants arrived thank you and are perfect. Thank you very much once again. Kind regards, Paul - 6 August 2020
Hi David, I have opened the boxes and am delighted with the contents -just a little miffed with the carrier. Regards, Irene McMahon - 27 August 2020
Arrived today. Lovely plants and so fast coming. Thank you, Bridget Ward - 1 October 2020
Hi David, That’s great, thank you again for all the help and advice. I will send you some before and after photos once planted and again next spring! Best regards, Hannah - 7 October 2019
Just received the plants I ordered and wanted to let you know how impressed I am. They were obviously packaged with a lot of care, and arrived in perfect condition. Each plant is very obviously healthy and thriving, and will shortly have pride of place in and around my pond. Thank you Pascal Jordan - 24 July 2019
Hi David, I totally understand, you can't always guarantee what a seed will grow into. I will try to get some next season possibly. Thank you for the great customer service. I look forward to getting the plants in the pond. Thank you, Sue McKeever - 8 August 2020
Hello, Just to say all the plants arrived in excellent condition yesterday. The careful packing and packaging worked perfectly. Many thanks, Best regards, Ann Barker - 27 August 2020
I should have done this yesterday. I am very grateful. I have the feeling you love your plants. I preserved the shoot on the reedmace. They were all in their new home yesterday. Stuart - 2 October 2020
Hi, just wanted to say thanks for my plants. Lovely variety and really good quality, strong and healthy plants- very impressed. Getting all the kit together was really useful as well. Many thanks Penny - 6 October 2019
Hi David, Thanks for sorting this out for me. The plants arrived today. They were really well packaged and in excellent condition despite the hit weather. I look forward to enjoying them thanks to the clear instructions - and trying to convince my husband they've always been there! Much appreciated! Jo - 24 July 2019
Hi David, Perfect, many thanks. The plants you sent were lovely and look great - we will be ordering again! Kind regards, Jeremy Brettell - 6 August 2020
Thank you so much for the pond plants which have now arrived and look great. Mary Murdoch - 28 August 2020
Thank you for my recently delivered order. The plants were well packaged and very healthy specimens. I had recently completely cleared the small pond in my garden of 30 years of neglect and didn’t want to leave it naked until the Spring. Even this late in the season you had a good selection of plants, will be getting more next year. Adrienne Atkinson - 3 October 2020
Delivered and planted! New pond up and running (and a frog has already moved in). Many thanks. Lisa - 3 October 2019
Hi Sonia, Boxes came a bit battered but the plants are fabulous .Planted them tonight. A great business i wish you every success. Best regards Rob - 18 July 2019
Hi Sonia and David, Can report the plants arrived safely yesterday. We are really pleased with them, thank you so much for your help and advice. Just finished potting them up and planting in the pond. A photo is attached to show how the pond looks at the moment. Still a work in progress but we are getting there. Kind regards, John Ramsay - 15 August 2020
Hi David, Just wanted to drop you a quick note to say the plants arrived in great condition. We've planted them and they seem to be flourishing. We really couldn't be more pleased. Thanks again for the expert advice and friendly service. Wish all companies were like yours! All the best, Claire Hoult - 1 September 2020
Hi, I just wanted to say thanks for my plants. Lovely variety and really good quality, strong and healthy plants -very impressed. Getting all the kit together was really useful as well. Many thanks, Penny Lee - 6 October 2020
Just unpacked. I am very very happy lady 🙂 Rachel - 24 September 2019
Order has been received this morning. Thank you for your prompt replies and prompt delivery excellent service Jackie Heap - 3 July 2019
Dear Sonia, I'm so sorry it's taken me so long to write, thank you so much for our beautiful plants. We only planted them tonight but they look absolutely fantastic in our little pond! They look so healthy and we're thrilled with the two little buds on the lily and can't wait for them to open. I've enclosed a picture for you to see. Thank you again. Take care, Llinos Anwen - 14 August 2020
Many thanks for my plants delivered today (exactly as you said they would be). Excellent quality, bigger than expected and extremely carefully packaged. I would also like to say a thank you for your level of customer service. My hubby Rod phoned to say we had difficulty in accessing the site on our iPhones. This issue had been resolved though what impressed me most was hubby receiving a call at 8pm the same day to find out what the issue was. This level of customer service swayed me so much, I chose to order from Puddleplants rather than an alternative site. I had only expected a brief email. Great service. Many thanks, Mel Luxton - 3 September 2020
Thank you the plants arrived this morning. In perfect condition. Planted them straight away. With regards, Chris Fereday - 7 October 2020
Hi, Just wanted to thank you for the plants they were well packaged and in excellent order. Ordinarily I would use an online wholesaler for larger ponds. As I can justify buying multiple plants of the same variety but have struggled to find an online company that I am happy with for the smaller ponds. So I hope to be able to use you in the future. Kind regards, James Donnelly Ponds4Wildlife - 12 September 2019
My order arrived beautifully packed a couple of days ago. The plants are superb and already looking great in my pond. Thank you so much for the great service and truly outstanding product.. Mel Foster - 28 June 2019
Thanks for the advice. Package has just been delivered and the plants are looking fresh and very healthy - thank you! Very excited to get them planted! Debbie - 13 August 2020
Sonia, I was absolutely thrilled with everything to do with this order. Everything was well packaged, clearly labelled, delivered when it said it would be and the whole process was easy throughout. I will definitely be using you again and will recommend Puddleplants to everyone, thank you so much, regards Rob Janus - 6 September 2020
The plants arrived satisfactory in good condition and look very healthy thanks very much. Roger Palmer - 7 October 2020
Hi David Thank you for the advice on the spearwort, which I’ll try and hope that it will be OK next year. I appreciate you refunding the cost too. Many thanks for a quick and helpful response. Kind regards Sarah - 28 August 2019
another order from you and yet again great quality plants - delivered looking fresh and in great condition and the timed delivery Thanks. Lyn McLay Kidd - 27 June 2019
Just thought I'd give a bit of positive feedback a few months on. The native pond collection has really worked well and the pond looks superb. So thanks again, and I'll certainly recommend your business in future. Best wishes, Conrad Watkins - 12 August 2020
Many thanks Sonia. Plants arrived safe and sound and look good in their new home. Looking forward to adding more at a later date. Brian Hicks - 8 September 2020
Hi David, We finished the pond yesterday. Thank you so much for all your help. We'll be back in touch for the next one. Many thanks, Magdalena Bainbridge-Smith - 17 October 2020
Hi there, the two Greater Spearworts in my order are very unhealthy and look like they have a disease. They are virtually dead. New growth is trying to emerge but seems to discolour and rot very fast and they don't look like they can keep going much longer. The rest of the plants are thriving and I'm really happy with them but these never did, so I am guessing it isn't something in my pond. Please could you advise whether you can send replacements/refund, etc? Thank you very much. Sarah - 27 August 2019
Hi David, Just to say that the plants arrived in excellent order today - really nice specimens and the added bonus of one flower and numerous buds! Thank you. Di - 6 June 2019
Just a quick email to say my plants arrived on time and in fantastic condition. Really impressed with the way everything was packaged. All are now in the pond and it looks great. Thank you very much for the care that has clearly been taken with these plants. My only problem is you've left me with no excuses, if they don't survive! Kind regards, Steve Parry - 11 August 2020
Hi - Just a quick note to say how pleased I am with my order. The plants arrived today and appear to be in perfect condition and I was pleased to see a flower bud on the water lily so I will soon have a taste of things to come next year. I only have a 60cm pond and these plants look perfect in it already. I will definitely recommend your company if I hear of anyone wanting to buy pond plants. Thank you and kind regards. Jill - 9 September 2020
Hi David, Just to say thank you very much for my order, which I received today. I know you work in accounts but please can you pass my thanks on to your teams. The plants were in great condition and very well packed to arrive safely. very impressed with your professional service too! With thanks and best wishes Claire Wootton-Wooley - 22 October 2020Reply from Puddle Plants I work in accounts, customer service, logistics, supply chain management and the nursery, Sonia is my 'team' 😊
Thanks Sonia for your help and advice. The plants I got from you are looking healthy and spreading nicely. Hope to get frogs and newts next year. Rosalind - 23 August 2019
Hi Sonia All arrived safely thank you .. looks a damn sight healthier than the marsh marigold! [Editors note: Marsh marigold not supplied by us!] I've replanted that right next to the woodpile in case it does grow .. both cowslips at the side and the forgetmenot in the corner next to the frog house .. all i need now is a frog or newt ... do you sell those 🙂 updated pic attached thanks for your help Charlie - 10 November 2017
Hi, Have been meaning to email you with regard to some plants I received a fair while back. So impressed with the care that was taken to package them and the quality of the actual plants, so a big belated thank you and I will definitely be back to you when I get my backside in gear to sort a planned wildlife pond out. Keep safe and hope you all get a chance for a well earned cuppa and biscuits! Best wishes, Debs - 17 August 2020
Hello Puddleplants, thank you for the healthy plants I received today. Pauline Barber - 9 September 2020
Hi Dave, Just wanted to say how pleased we are with the plants that arrived safely yesterday and are now happily planted in and by our pond. Thanks for all your help with our order. All the best. Anna Browne - 28 October 2020
Hi Sonia, Happy to go with whatever you recommend so long as is native. And as colourful as possible and good for frogs/newts! I do quite like water violet. What do I do with the previous order ? Do you just amend it and charge me /refund difference , or do you refund the whole thing and I start again? Thank you so much, what incredible service. Chris - 22 August 2019
Thankyou - all arrived looking very healthy, and now in pond. Till next time, Marjorie - 10 November 2017
WONDERFUL! This is all so very kind of you, thank you so much. She'll be made up - she's already chuffed at the dragonflies and other insects that have started colonising the new pond -this will transform it! If you ever need anything by way of quotes or whatever for your website, do let me know -you have a very happy customer! Take care, Rob Jones - 19 August 2020
Hi David, Thank you so much for your telephone call and expertise, it is much appreciated. The plants arrived yesterday around noon, less than 24 hours from your call, we were very impressed! The plants are just superb, they were excellently packed and sustained no damage during transit, which I think is pretty remarkable. We planted them up immediately, using the very useful plant tag cribs, so we got their levels in correctly and are very pleased with the result. I'd say your customer service is second to none, thanks again, Best wishes, Val Lowton - 10 September 2020
Hi Sonia, Thanks for the further advice. Impressed with the dedication 'working late on a Saturday evening'. I've taken your advice and modified the list. Order just placed online. Looking forward to receiving the plants. Once again thank you for your guidance. Regards, Geoff Hunter - 31 October 2020
Hi David, Delivery arrived today, very happy with the quality of plants and communications from yourselves. Thank you very much! Many thanks, Ellie (National Trust) - 21 August 2019
Hi there, Just a quick thank you for the beautiful aquatic plants which arrived last Friday. They were all packed so well and survived their journey intact. The quality of the plants is superb and I'm very much looking forward to making the pond with the group. Unfortunately Storm Ophelia put paid to outdoor work this week, but next Monday we are planning to get them into the pond. In the meantime they are all being stored in buckets in my greenhouse. Thanks Natalie - 18 October 2017
I wanted to send you a puddle pond update! I didn't expect any flowers this year, especially as my pond was only set up 2 weeks ago, but I have had so many! So pleased 🙂 Paula Downing - 19 August 2020
Hi David, Plants arrived safe and sound at 10am this morning. Well packed and healthy. Thanks, Stephen Wilson - 15 September 2020
The order was received at lunchtime today, and in good order. All the plants are already in the pond, and appear of very good quality. We're now looking forward to them coming into growth from next Spring, and hopefully some flowers as well. Best wishes, Paul Baker - 18 November 2020
Hi David and Sonia, I have no white Pontederia at the moment but some plants not in flower yet so I might be lucky! No need to refund as the dragonflies are happy to use blue. Everything growing nicely, however, might have to top up pond from rain water tank as the wind and sun are taking the water levels down. Kind regards, Cheryl Hunt - 5 August 2020
Hi David, Many thanks for your kind gesture - simply refunding the postage/carriage charge would have been sufficient - but I salute your 'customer care/service' ethos!! Both of the large emerging flower buds did (unsurprisingly) die off before reaching the surface to mature - however a 3rd bud is starting to appear at the crown and 2 new leaves have also started to grow (yet to break surface) - so it looks as if things will be OK even after its rather inauspicious start in life! Once again this 'unfortunate event' was brought to your attention for no other reason than drawing your attention to a (apparently) rather uncaring courier firm - that you may want to look more closely at if they want your continued business; even if this is out of control once you have entrusted the plants to them! These events have not sullied my opinion of your company in any way - the quality of your plants is exceptional, compared to other aquatic plant companies that I have previously done business with - and there are many! Consequently we will definitely be doing business again in the future. Kind regards Mark - 9 August 2019
Our order has arrived on time, as promised by the carrier. The packaging is in excellent condition and the plants themselves look good. Paul - 10 October 2017
Hello David and Sonia, I'm absolutely blown away by the quality of these plants. The root systems are superb and in the case of the Hard Rush I cut the transportation pot apart to remove and retain as much of the roots as possible. I used the compost that arrived today, the new pots and the gravel you sent, so getting the two new plants into the pond straight away to accompany the Marsh Marigold that has established very well and recently flowered again, I'm delighted. I'm glad that I asked you to supply the gravel this time as there is a noticeable difference compared to the stuff I'd bought and previously used; yours is finer; and there was no cloudiness whatsoever when I carefully lowered the pots into the pond. I also placed the Forget-me-not a bit higher in the pond as you suggested David, so thanks for the advice. I'm soaked from working in the rain but know it was worth it. Thanks again, Warmest wishes, Laura Wilde - 21 August 2020
Hi Sonia, Thank you so much for your advice which is very helpful. I have ordered Attraction and very much looking forward to seeing it in the pond. Kind regards, Sharon Pearle - 19 September 2020
Hi Sonia, The plants arrived yesterday and look great (the box had taken a bit of a battering in transit and had been re-taped by the depot but there was little to no damage to the plants themselves). Can't wait to see them flourish! Thanks again, Jessica Ritchie - 25 November 2020
Good afternoon,My order arrived this morning and the plants are now in the pond. MANY thanks for your patience, advice and excellent service.All the best -Marc rees jones 2 February 2021
Hi Sonia,Thank you for taking the time to e.mail about the Pickerel Plant and sending an alternative. It has arrived safely today, with the other things, well packaged and in fine condition. Thank you - am very impressed with the service, delivery and plants etc! Looking forward to seeing them grow and bring more wildlife to our pond.Best wishes - Hilary Fisher 21 January 2021
Hi DavidJust to say thank you for the lovely plants, and especially for the guidance and the very helpful planting instructions. As you know, aquatic gardening is completely new to us!All the plants arrived in very good condition, and we took care of them until the pond thawed out. They are all now in the pond and looking very promising.We have been really happy with the service you offer. I will be in touch again soon, to order some more wildflower plants for the areas near the pond.Thank you again -Wendy Phillips 22 January 2021